Objective: Seeking
a Desktop Support position with a company that can benefit and use my years of
computer experience in hardware, software, applications support, Help Desk and
network administration in Novell, DOS/95/98/ME/NT/2000/XP and Exchange
environments.
Experience:
Feb 2003 - May 2006
Sub-Contractor, Knight Enterprises, Largo FL
Assistant Lead Technician,
Broadband, VOIP and Cable Technician
- Use meters and laptops to troubleshoot Roadrunner and TV signal problems.
- Install residential Voice over IP (VOIP) Phone Systems.
- Install Road Runner Modems, NIC's and Routers then verify functionality.
- Install Residential Wireless networks.
- Troubleshoot TCP/IP and RoadRunner problems on Customer Computers.
- Troubleshoot VOIP and Telephone problems.
- Resolve customer complaints to the satisfaction of both parties.
- Distribute work, supervise and provide technical support to 14-18 technicians as needed.
Aug 2003 - Feb 2003
KForce Professional Staffing
Moffitt Cancer Center, USF, Tampa FL
Systems Support Analyst
-Assist in the completion of older work requests to bring the Help Desk up to date.
-Work with all IT departments to Satisfy customers needs.
-Application experience on Raisers Edge, First Coast and Cerner.
-Support Microsoft Office applications Excel, Access, Word, Project and Publisher.
-Setup and installed specialized applications that interfaced with Intra/Internet websites.
-Used Remote control software for installation and troubleshooting of end user Desktops.
-Assisted in the setup and design of the new Help Desk at Moffitt Cancer Center.
April 2000 - Jan 2003
Bayfront Medical Center
St. Petersburg FL
Systems Support Analyst
-Install, configure, troubleshoot and repair 1200 plus Dell/Compaq/HP desktop computers and
Thin Net production devices with Windows 95/98/ME, Windows NT/2000 and Windows XP.
-Active in the installation, testing and repair of Cerner Wyse terminals, Wireless carts, printers and PC's.
-Man Helpdesk as needed to ensure coverage.
-Network Administration in Novell, NT/2000 and Exchange environments.
-Assist in maintaining NT, Windows 2000, and Novell server hardware.
-Assist with Citrix server maintenance, clients and printers.
-Update and maintain, and creatively use the Kixtart Login Script.
-Application experience on Raisers Edge, MedStaffLine, CEO Schedule Plus and Cerner.
-Support Microsoft Office applications Excel, Access, Word, Project and Publisher.
-Setup and installed specialized applications that interfaced with Intra/Internet websites.
-Established a standards and procedures website for Information Technologies to use.
-Responsible for teardown/rebuild/upgrade of Bayflite computer systems and assisted with redesign of
Bayflite Dispatch computer areas.
-Received all available Information Technologies Performance/Customer Service awards and
numerous Service/Outcome/Cost Awards.
Sept 1998 - April 2000
System One Temporary Services Tampa, FL
Inacom Corporation Tampa, FL
Systems Support Analyst
-Replace older computers with Y2K compliant computers at SunTrust banks
-Software and hardware troubleshooting on IBM compatible computers, modems, and network.
-Network computers using Novell, Windows NT and OS/2.
-Responsible for migrating critical computer data between old and new computer networks.
-Overseeing 4 to 8 man teams in the proper and timely completion of on-site installations.
-Installation and repair of OS/2 network components.
Certifications
September 1998 Computer Technology Industry Association A+ Certification.
May 1999 Computer Technology Industry Association
Network+ Certification.
October 1999 Passed MS Networking Essentials Exam
Education
June 1979 Graduated High School Jamesville-Dewitt High School Dewitt, NY
11/99 - 12/99 Microsoft Upgrading to Windows 2000 class.
September 1991 SPJC Borland C++ Programming
July 1982 USAF Effective Leadership Ellsworth AFB
April 1983 USAF Non-Comm Officer Training Ellsworth AFB
1979 - 1980 USAF Technical School Rantoul, IL, USAF Electronic Principles and Missile Systems Analyst course.
