Resume of: Francis P. Lang Jr. 344 4th ST S. Apt. 1 St. Petersburg Fl. 33701 Phone 727-894-5535 Email dingers@dingers.net Objective: Seeking employment with a company that can benefit and use my 26 years of computer experience in hardware, software, Cerner, applications support, Help Desk and network administration in Novell, NT/2000 and Exchange environments. Experience Feb 2003 - Present Sub-Contractor, Knight Enterprises Cable Tech - Install Road Runner Modems and Verify Functionality - Install network interface cards as needed. - Install cable From Telephone pole to House to TV. Aug 2003 - Feb 2003 KForce Professional Staffing Moffitt Cancer Center, USF, Tampa Systems Support Analyst -Assist in the completion of older work requests to bring the Help Desk up to date. -Work with all IT departments to Satisfy customers needs. -Application experience on Raisers Edge, First Coast and Cerner. -Support Microsoft Office applications Excel, Access, Word, Project and Publisher. -Setup and installed specialized applications that interfaced with Intra/Internet websites. -Used Remote control software for installation and troubleshooting of end user Desktops. -Assisted in the setup and design of the new Help Desk at Moffitt Cancer Center. April 2000 - Jan 2003 Bayfront Medical Center St. Petersburg Fl. Systems Support Analyst -Install, configure, troubleshoot and repair 1200 plus Dell/Compaq/HP desktop computers and Thin Net production devices with Windows 95/98/ME, Windows NT/2000 and Windows XP. -Active in the installation, testing and repair of Cerner Wyse terminals, Wireless carts, printers and PC's. -Man Helpdesk as needed to ensure coverage. -Network Administration in Novell, NT/2000 and Exchange environments. -Assist in maintaining NT, Windows 2000, and Novell server hardware. -Assist with Citrix server maintenance, clients and printers. -Update and maintain, and creatively use the Kixtart Login Script. -Application experience on Raisers Edge, MedStaffLine, CEO Schedule Plus and Cerner. -Support Microsoft Office applications Excel, Access, Word, Project and Publisher. -Setup and installed specialized applications that interfaced with Intra/Internet websites. -Established a standards and procedures website for Information Technologies to use. -Responsible for teardown/rebuild/upgrade of Bayflite computer systems and assisted with redesign of Bayflite Dispatch computer areas. -Received all available Information Technologies Performance/Customer Service awards and numerous Service/Outcome/Cost Awards. Sept 1998 - April 2000 System One Temporary Services Tampa, FL Inacom Corporation Tampa, FL Systems Support Analyst -Replace older computers with Y2K compliant computers at SunTrust banks -Software and hardware troubleshooting on IBM compatible computers, modems, and network. -Network computers using Novell, Windows NT and OS/2. -Responsible for migrating critical computer data between old and new computer networks. -Overseeing 4 to 8 man teams in the proper and timely completion of on-site installations. -Installation and repair of OS/2 network components. May 1996 - Aug 1998 MicroBeam Corporation Largo, FL Director Customer and Technical Support -Provide technical support for proprietary modem software and Windows 95, 3.1, NT 3.51, and NT4.0, Mac OS-7.3 - 8.0 -Provide technical assistance for analog modems and ISDN terminal adapters. -Customize Software for individual companies. -Build computer systems per customer's requests. July 1994 - July 1996 Excel Vacation Condos Madeira Beach, FL Bookkeeper and Computer Technician -Built and maintain an 8 computer LANtastic Network using Windows 3.1/95 and MS-DOS. Sept 1995 - May 1996 Jabil Circuit Co St. Petersburg, FL Bench Technician -Troubleshot and repaired computer circuit boards to component level. Apr 1986 - Feb 1992 AT&T Paradyne Largo, FL Test Engineering Technician -Designed and installed computer based automated modem test stations. -Developed testing software for Hayes Compatible modems. -Programmed using MS QuickBasic, Borland C++, and MS-DOS. -Test, troubleshoot and repair modems, ISDN adapters, Stat Mux, TDM Mux to component level. Jun 1979 - Dec 1984 USAF, Ellsworth AFB Rapid City, SD Electro-Mechanical Team Chief and Branch Scheduler -Supervised 2-6 man teams, troubleshot, and repaired operational ground computers on Intercontinental Ballistic Nuclear Missiles. (Minuteman) -Achieved Noncommissioned Officer Status and ICBM Master Team Chief. -Carried Top Secret security clearances. -Operated and maintained vehicles from 1/2-ton pickup trucks to 5-ton box trucks. -Logged approximately 500,000 miles with an average driving distance of 250 miles per day. Certifications Education September 1998 Computer Technology Industry Association A+ Certification. May 1999 Computer Technology Industry Association Network+ Certification. October 1999 Passed MS Networking Essentials Exam June 1979 Graduated High School Jamesville-Dewitt High School Dewitt, NY 11/99 - 12/99 Microsoft Upgrading to Windows 2000 class. September 1991 SPJC Borland C++ Programming July 1982 USAF Effective Leadership Ellsworth AFB April 1983 USAF Non-Comm Officer Training Ellsworth AFB 1979 - 1980 USAF Technical School Rantoul, IL, USAF Electronic Principles and Missile Systems Analyst course. Activities after working hours: -I prefer SCUBA Diving, NASCAR Racing, Bicycling, Kayaking and anything else outdoors. Resume April 12th Long.doc Page 1 of 2 May 16, 2004